Logitech G Product Privacy Policy (Archive: May 2024)

 
The data we receive depends on the products, features and services you use, events in which you may participate, business engagements and other interactions you may have with us. This data can include the following:

• Name and contact data – data like your name, personal or business email address, personal or business postal address, personal or business phone number, user ID and other similar contact data.
• Credentials – passwords, hints, and information used for authentication and account access.
• Demographic data – data like your age, gender, country, and preferred language.
• Payment data – data needed to process your order if you make purchases through a Logitech website, like your shipping address, products ordered, and contact information. When you buy digital products we process payment data such as the value of transaction, what subscriptions you purchased and, if applicable, your Paypal, WeChat, AliPay or Stripe ID. We do not collect payment or credit card numbers.
• Usage data – data about how you and your device interact with us and our products, like:
  • product use data – the features you use, actions you take, and activities you perform, like. button presses, interactions with an app, or time spent listening to a speaker;
  • device data – data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings;
  • other product data – information from other devices and software, like. stereo, home automation, and television product information, cable provider information;
  • error reports and performance data – the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device; and
  • support data – information about you and your hardware, software, and details about the incident, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.
• Interests and favorites – your music preferences, programmed activities or routines, channels and radio stations, and services you use.
• Contacts and relationships – contacts and relationships if you use a product that supports multi-user, community and sharing functionality.
• Logitech Accounts (Guest and Logi ID) – there are different options available to create an account, depending on the product or service and your choice. You may decide not to create an account, but provide details as a guest. In this case, we may only collect limited information, such as your name, email address and shipping address. You may decide to create a personal Logitech account called Logi ID on our website. In this case, we may also collect information such as your name, email address, telephone number, shipping address and it will optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations, and history. We will assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.
• Social Logins – when you use a third party service such as Apple, Facebook, Google or Twitch to log in, we process the personal data that you have agreed to share via the third party platform in question. Please review the privacy notices presented to you by these third party services when linking your accounts for details on the information Logitech receives.
• Location data – some products use location data for purposes like time/date and language preferences or for the purpose of legal compliance. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Position System data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.
• Content – We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. We may contact you to understand your satisfaction with a product or service. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it is required.

Product tester data

When you sign up to become a Logitech product or service tester, we may collect information about you. We use this data to invite you to become a tester, and we use your feedback to develop and improve our products and services.

 
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Providing and improving our products and services

We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. Example uses include:

• Providing the Product or Service
  We use data to ensure our products operate as intended and expected. Our products may have personalized features and recommendations that enhance your productivity and enjoyment, and tailor your experiences based on your activities, interests, and location.
• Customer Satisfaction
  We use data to understand your satisfaction with the product or service.
• Customer Support
  We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.
• Product Activation and Registration
  We use device and application version, location, and unique device, network and identifiers and other data to activate and register products.
• Product Improvement
  We use data to improve our products, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.
• Security, Safety and Dispute Resolution
  We use data to protect the security and safety of our products and our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which products need security patches or analyze patterns in data that allow us to develop new security features.
• Business Operations
  We may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.
• Marketing communications
  If you have opted in or we have a legitimate interest under applicable law, we may send you information about our products and services by email or telephone, including information about new product features, releases, promotions, and announcements. You can opt out at any time by clicking the ‘unsubscribe’ link in the marketing emails or visiting this page. Subject to applicable law and your consent where it’s required, we may also use cookies or tracking technology to determine the effectiveness of our communications – for example, to determine, in the aggregate, how many people open our emails. We may also send emails to remind you about items left in your online shopping cart, update you or inquire about a service or repair request, or to tell you that you need to take action to keep your account active.
• Support Communications
  We may contact you by email or other means to inform you when a subscription is ending or to let you know when security updates are available.

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We may share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions.

These companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data to another company if we plan to merge with or be acquired by that business. This may include any organization involved in a merger, transfer, or sale of our assets or business.

If you post information in public areas in our products and services, like communities, forums, or blogs, it will be available to the public and we may reuse and republish it at our discretion and in line with our Terms of Use.

Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

1. comply with law or respond to a legal process, like national security requirements, law enforcement or other government agencies;
2. protect our customers, for example, to prevent spam or attempts to defraud our users, or to help prevent loss of life or serious injury;
3. maintain the security of our products, including to prevent or stop an attack on our systems or networks; and
4. protect your or our legal rights or as required by law or orders from a court or government agency.

Information provided by you to third parties

We are not responsible for information provided by you to third parties, and that information is not subject to this policy. You assume all privacy, security, and other risks with providing information, including personal information, to third parties. To understand the privacy protections from third parties, you should refer to their privacy policies, if any.

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Backup and Transfer of Device Settings

Logitech Options allows you to customize your mice, keyboards, and touchpads on your computer. Logitech Capture software allows you to record video and audio on your computer and change the settings of the camera. This software also offers you the ability to back up your device settings to the cloud so you can transfer those settings to other computers and set up your devices easily.

Information that may be collected includes:

• Account information like name, email address, and password to create an account or if you use a third-party open authorization (OAuth2) like Facebook or Google to log in.
• Computer information like the name, make, and model of the computer to ensure the device works correctly.
• Logitech Options specific information:
• Button and key customizations, including app-specific customizations
• Other device settings like point and scroll settings of your mouse
• Analytics data is collected subject to your consent
• Logitech Capture specific information:
• Scene composition and camera settings

With Logitech Options, device settings get backed up automatically. You can choose to not have your device settings backed up automatically or log out, effectively turning off the backup functionality.

 
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Activation and Registration

To activate and register your products, you provide information to us to create an account, including your name, email address, password, credit card (if you subscribe to premium services), camera name, and camera settings.

We also offer activation and registration through third party open authorization (OAuth2) services, such as Facebook and YouTube so you can share clips you’ve selected and go live on that service. For this purpose, we use services such as the YouTube API Services and, as a result, you are subject to third party privacy policies such as the Google Privacy Policy and Google's security settings. Our apps adhere to the Google API Services User Data Policy, including the Limited Use requirements section.

While setting up the product, the country code of operation needs to be set. Some operating systems may prompt for location data access when determining the country code of operation.

Circle Video and Audio Recordings

When you use Circle products and services, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use to view or listen to the data, including:

• video and audio recordings;
• device-specific information like hardware model, operating system version, and device identifiers such as MAC address, mobile network information, router names and meta-data concerning Apple Home Hubs and other Apple HomeKit devices;
• service event logging information;
• time and date of service use;
• on/off, and other interaction with the product;
• crashes, system activity, and hardware settings; and
• geo-location information (when location services are enabled)

Circle products may send pseudonymous information to an analytics tool, including timestamps, transmission statistics, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.

Circle Features

Circle products have features that, if enabled, require us to collect and analyze data intelligently for them to work. For example, Smart Location automatically detects when you leave the house or come home, and Smart Alerts intelligently analyze motion to make sure you only get relevant alerts.

Circle Security and Storage

We have implemented Circle products so that no Logitech employee, contractor, vendor, affiliate, or governmental entity can access unencrypted footage. Every Circle camera has a unique private key and digital certificate, which is used to encrypt communications in transit. The Circle servers use AES 256 Bit Dual Layer Encryption to store your footage encrypted-at-rest.

Data collected is stored directly within the application, on your Device, and on servers in the U.S. or other countries where we or our affiliates, subsidiaries or service providers have facilities. We will retain collected information for as long as needed to provide the service and in accordance with the Logitech Privacy Policy.

Circle Cameras with Apple HomeKit Support

When a Circle camera is connected to the Apple HomeKit ecosystem, Apple controls the data generated and passed to HomeKit and is responsible for the privacy and handling of your audio and video content. We have no ability or mechanism to access any HomeKit audio/video data.

If a Circle camera is only set up in HomeKit, the camera will still periodically check our servers for firmware update availability. This involves sending the model, firmware version, and the country code of operation to our servers.

If you enable the sharing of diagnostic information with Logitech through the Apple Home App, the following data will be shared with Logitech and/or Apple, and used for troubleshooting purposes only:

• device-specific information such as hardware model, names, operating system version, device identifiers such as MAC address, information about nearby wireless networks, and meta-data concerning Apple Home Hubs and other HomeKit devices;
• device event logging information;
• time and date of device use;
• on/off, and other interaction with the Product;
• crashes, system activity, hardware settings; and
• any additional details submitted by you such as descriptions, screenshots and footage.

Mevo Cameras

When you use the Mevo cameras to record or go livestream, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use, including:

• video and audio recordings;
• device-specific information like hardware model, operating system version, firmware version, and device identifiers such as network information and IP address;
• service event logging information;
• time and date of service use;
• on/off, and other interaction with the product;
• crashes, system activity, and hardware settings; and
• geo-location information (when location services are enabled)

You may decide to use your Mevo cameras without connecting them to one of our Mevo apps, which includes the Multicam app, the Mevo Go app, the Mevo Camera app and the Mevo Webcam app.

The Mevo cameras and apps may send pseudonymous information to an analytics tool, including device information, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.

If you decide to subscribe to the Mevo Pro subscription plan we will collect data necessary to provide the service as well as information from your usage, including:

• payment data;
• Streamlabs ID;
• app used for sign up; and
• statistics on usage of features.

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Logitech G Custom Experience

G HUB software allows you to easily configure devices and create commands and macros for games and other applications. Adding other information about your PC, operating system, games and applications and any specific settings you adjust as part of setting up your product improves your experience. We also use this data to enhance the security and stability of our products.

If you opt-in to data analytics collection, when you use G HUB, our servers automatically receive and record information about the use of your product, including:

• location information and IP address;
• data about when you access G HUB features, such as adjusting DPI, lighting or control configuration;
• data related to the discovery of devices you connect, like a new Logitech G mouse or keyboard;
• other device and system activity including feature usage, performance metrics, errors, crash data, etc.; and
• there is a separate opt-in for submitting error logs to Logitech. If you opt in, anonymous crash related data will automatically (and manually based on user input) be sent to us for troubleshooting purposes.

Logitech G HUB Community

When you create an account for the G HUB community, we collect information like your name, email address, country of residence, and security question responses. Accessing the G HUB community gives you access to features including:

• downloading profiles, lighting, and other settings from the Community Library;
• uploading your profiles and effects to share with the community, or for personal storage. You can remove any shared item at any time; and
• a personal profile that others in the community can view. You control what is shared in your profile.

You can unsubscribe or delete your G HUB account at any time.

Logitech G Cloud Gaming Handheld

G Cloud is a handheld gaming console on which you can play cloud gaming titles and access cloud streaming services anywhere, at any time. Logitech’s processing of your personal data is limited to the Logitech hardware and the Logitech incorporated software. We collect your unique device ID for the core functioning of your console, to ensure it works correctly. There is also certain personal data collected for the core functioning that is only processed and stored locally on your console, such as your country or region for network connectivity.

If you choose to share your diagnostics and device usage data, we will receive information about your use of the console, such as your battery and charging experience, your usage of the buttons and joysticks and the audio ports. We use this information to improve our products and services.

For EEA, the UK or CH; we collect your device diagnostics and device usage data on the basis of legitimate interest. We use this information to improve our products and services. You may opt out at any time from your device settings.

Pro Alliance

Pro Alliance is a website platform designed to support you as a professional gaming athlete, to improve your performance and wellness. There are services that Logitech provides for you, such as customer service support and technical product information. There are also third party service providers available that you may choose to use, such as to receive wellness coaching and services. You may be required to register with that third party, consent to their terms and review their privacy policy. We will not share your personal data with these third parties nor will we receive any of the personal data you share with those third parties.

Loupedeck

Loupedeck products and services include Custom Consoles that allow you to create and edit faster. It also includes Loupedeck Marketplace, available via our website or the Loupedeck desktop app, whereby you can decide to extend the functionality of your Loupedeck Custom Console with ready-made sets of assigned functions for buttons and dials, including third party application shortcuts and third party developed add-ons.

Logitech processes certain personal data related to your console, such as your unique device ID for the core functioning of your console, to ensure it works correctly. We collect your device diagnostics and device usage data on the basis of legitimate interest. We use this information to improve our products and services.

We also process your personal data when you create an account in Loupedeck, such as your name, email address and saved custom configurations. We store this information to prevent the loss of your custom configurations.

If you are a third party developer for Loupedeck Marketplace, Logitech collects your user name and related profile information and it may be displayed to other developers and end-users in Loupedeck Marketplace.

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Harmony Registration

When you activate and register your Harmony products, we collect information like your name, email address, country of residence, and security question responses. This data is used to authenticate and associate you to your account and devices. You can also activate and register through third party open authorization (OAuth2) services, such as Facebook.

Harmony Custom Experience

Harmony products let you easily control and create activities or routines that combine commands from multiple devices. Adding information about your entertainment and home automation devices (like brand and model numbers), activities you choose to program (like Watch TV, Listen to Music, etc.), and any specific settings you adjust as part of setting up your product (e.g., customizing buttons) improves your experience. For example, you may actively provide your zip or postal code, your TV service provider and your preferred TV channels, shows and/or programming genres. You will know what you submit in each case, because you will manually enter the information.

We store this information to prevent the loss of your custom configurations. We also use the following information to ensure that your device works and to enhance the security and stability of our products:

• location information and IP address;
• data about when you access our software, like the features you access and when you sync your remote;
• data related to the discovery of devices in your environment, and your use of product features, like the “help” button or “reboot” actions; and
• with your consent where it’s required, information sent to an analytics tool, including feature usage, performance metrics, errors, etc.

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Logitech Sync Service

Logitech Sync enables users to remotely monitor and manage their Logitech video conferencing systems. Sync is made up of two parts, the desktop Sync app and the cloud “Sync Portal”. To use the Sync Portal, the Sync App must be installed on the meeting room computer. Once installed and authenticated with the Sync Portal, the Sync app will communicate directly with Sync Portal to enable remote management and monitoring capabilities.

When you create a Logitech Sync account, we collect information like your name, email address, password, country, and organization name. We use this data to authenticate and associate you to your account and devices.

Sync collects diagnostic and usage data to help maintain and improve the Sync experience. Sync collects the following information to provide management and monitoring features:

• Logitech VC product info (name, firmware version, meta data);
• Sync App version installed;
• computer info (OS type, OS version, IP, MAC address, computer specs);
• geolocation; and
• occupancy info (metadata only)

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Jaybird App

The Jaybird app allows a user to:

• customize the sound of their headphones;
• update product and firmware settings;
• record the location where their headphones were last connected; and
• browse and use presets and Spotify playlists shared by other users

When you register for an account, we collect information like your name, email address, personal image (avatar), current location, and password. This data is used to authenticate and associate you to your account and devices. Jaybird also offers registration through third party open authorization (OAuth2) services, such as Facebook, Google and Spotify.

When you use your Jaybird product with the app, or the app by itself, our servers automatically receive and record certain information, including:

• product data, like your headphone model or app version;
• data about how you use the app, like the features you access and when you connect your headphones;
• data related to the discovery of devices in your environment, and your use of product features, like the “rename” action; and
• with your consent where it’s required, information sent to an analytics tool, including feature usage, performance metrics, errors, etc.

To safely back up your custom configurations, our servers receive and record additional information, including:

• current product settings, including name, button controls and voice prompt settings; and
• preset and playlist information.

Location data for Find My Buds is stored on the mobile device and is not backed up to our servers.

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Ultimate Ears Mobile Functions and Customization

Users can customize their listening experience by configuring their devices using an Ultimate Ears application. These applications enable features like pairing multiple devices, tap controls, and multi-user DJ functionality.

During the customization process, a user may be required to enter their name and contact information, including an email address and password.

We do not collect any data about the content a user plays using Ultimate Ears products.

Ultimate Ears Integration with Other Services

Some Ultimate Ears products, like our Bluetooth speakers, can integrate with third-party services like Amazon Alexa. These integrations let users perform tasks like streaming music, ordering goods and services, and asking for information.

To enable third party services that link with your Ultimate Ears device, you may be required to register with that third party and consent to their terms. Once the link has been made, Ultimate Ears devices can receive and pass information directly to the third party.

Ultimate Ears products do not store any user command data passed from the user to the third party. Only data necessary to ensure the link between third parties and the user’s Ultimate Ears product is retained.

Custom In Ear Monitors (IEM)

Ultimate Ears Pro and CSX offer premium custom-fit in ear monitors (earphones). Most Pro devices require user ear impressions, which are typically created digitally or with molds. by a third party, most commonly an audiologist. The CSX devices require images and impressions of the user's ear to optimize the product fit. We retain these impressions in case of loss, reordering, or reproduction, or until a user requests that they be discarded.

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