Activation and Registration
To activate and register your products, you provide information to us to create an account, including your name, email address, password, credit card (if you subscribe to premium services), camera name, and camera settings.
We also offer activation and registration through third party open authorization (OAuth2) services, such as Facebook, so you can share clips you’ve selected to that service.
While setting up the product, the country code of operation needs to be set. Some operating systems may prompt for location data access when determining the country code of operation.
Circle Video and Audio Recordings
When you use Circle products and services, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use to view or listen to the data, including:
- Video and audio recordings
- Device-specific information like hardware model, operating system version, and device identifiers such as MAC address, mobile network information, router names and meta-data concerning Apple Home Hubs and other Apple HomeKit devices.
- Service event logging information
- Time and date of service use
- On/off, and other interaction with the product
- Crashes, system activity, and hardware settings
- Geo-location information (when location services are enabled)
Circle products may send pseudonymous information to an analytics tool, including timestamps, transmission statistics, feature usage, performance metrics, errors, etc. We use the pseudonymous information to provide, enhance, and improve our services, features, technical support and information.
Circle products have features that, if enabled, require us to collect and analyze data intelligently for them to work. For example, Smart Location automatically detects when you leave the house or come home, and Smart Alerts intelligently analyze motion to make sure you only get relevant alerts.
Circle Security and Storage
We have implemented Circle products so that no Logitech employee, contractor, vendor, affiliate, or governmental entity can access unencrypted footage. Every Circle camera has a unique private key and digital certificate, which is used to encrypt communications in transit. The Circle servers use AES 256 Bit Dual Layer Encryption to store your footage encrypted-at-rest.
Circle Cameras with Apple HomeKit Support
When a Circle camera is connected to the Apple HomeKit ecosystem, Apple controls the data generated and passed to HomeKit and is responsible for the privacy and handling of your audio and video content. We have no ability or mechanism to access any HomeKit audio/video data.
If a Circle camera is only setup in HomeKit, the camera will still periodically check our servers for firmware update availability. This involves sending the model, firmware version, and the country code of operation to our servers.
If you enable the sharing of diagnostic information with Logitech through the Apple Home App, the following data will be shared with Logitech and/or Apple, and used for troubleshooting purposes only:
- Device-specific information such as hardware model, names, operating system version, device identifiers such as MAC address, information about nearby wireless networks, and meta-data concerning Apple Home Hubs and other HomeKit devices.
- Device event logging information
- Time and date of device use
- On/off, and other interaction with the Product
- Crashes, system activity, hardware settings
- Any additional details submitted by you such as descriptions, screenshots and footage.
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